All online and retail cannabis purchases are final sale.
However, Cannabis NB may offer a refund or exchange under one of the following circumstances:
- If an accessory product arrives damaged and/or has an electrical failure.
- If you were shipped an incorrect product, or if an item is missing from your shipment.
- If you have submitted a complaint to the licensed producer via the phone number on the cannabis product packaging and, based on investigation of the complaint, the licensed producer has provided Cannabis NB with approval to issue a refund.
In any of the qualifying circumstances listed above, the refund or exchange must be completed within 30 days of the original purchase and you must have your proof of purchase (receipt or online order confirmation).
Cannabis NB reserves the right to refuse any request for a refund or exchange.
An order is considered unclaimed if the package is refused delivery, returned to sender, or if delivery is attempted and the package is not claimed within 15 calendar days from the designated pick up location. Any product (excluding accessories) within an unclaimed order is required to be destroyed, for safety purposes, and accessories must be restocked. A Product Disposal/Restocking Fee will be applied equal to 50% of the product price plus the associated HST. A refund of 50% of the product price plus the associated HST will be refunded to the customer. Shipping charged will not be refunded.